Returns & Refunds Policy

Our Commitment

At SAADI, every piece is made to order — crafted specifically for you. We take quality seriously and stand behind every item we produce.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 15 days of delivery at support@saadiwears.store with:

• Your order number
• A clear photo of the issue
• A brief description of the problem

We will arrange a free replacement or full refund — your choice.

Made-to-Order Policy

Because each item is produced on demand, we are unable to accept returns or exchanges for:

• Change of mind
• Incorrect size selected
• Colour variation due to screen differences

Refund Timeline

Approved refunds are processed within 10-15 business days to your original payment method.

Contact Us

Questions? Reach us at support@saadiwears.store — we respond within 24–48 hours.